SERVICE MANAGER INFRASTRUTTURALE_ASSURANCE IT, Castiglione dei PepoliCastiglione dei Pepoli, ItalyAPL Network S.R.L. is seeking a SERVICE MANAGER INFRASTRUTTURALE_ASSURANCE IT for a client company operating in the Bologna area.The selected candidate will be responsible for:Managing vendor resources to ensure compliance with contractual SLA (Service Level Agreements) and KPI (Key Performance Indicators).Monitoring the operation of assigned systems, ensuring quality performance by tracking tickets and scheduling maintenance activities.Coordinating and supervising internal operational team activities and external vendors providing various services (Help Desk, assistance, etc.) in case of faults or incidents.Analyzing and prioritizing problems or needs expressed by the company.Proposing improvements to IT processes and management to achieve operational objectives.Producing periodic reports on activities, conducting improvement analyses, and verifying documentation of systems for Assurance and potential recovery from the Delivery Area repository.Ensuring complete, accurate, and continuously updated documentation of systems and procedures.Having knowledge of physical security systems such as video surveillance, access control, intrusion alarms, etc., including architecture, components, and operation.Familiarity with Acantho platforms: BMC Helix (monitoring and vendor ticket/ SLA management) and Genetec Security Center.The activity is primarily on-site but remote work options are considered.Part-time schedule: 50%Contract duration: from April 15 to December 31, 2025.This advertisement is addressed to all genders, ages, and nationalities, in accordance with laws 903/77 and 125/91, and legislative decrees 215/03 and 216/03.
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