Description
We are looking for a Customer Support Engineer to support our customers with current and future installed tools at the customer site. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed.
YOUR MAJOR RESPONSIBILITIES:
1. Successful applicants will be formally trained at one of our award-winning training centers.
2. Domestic and international travel for initial training is required.
3. Responsible for customer service activities associated with updating, fixing, diagnosing and repairing highly complex capital equipment at customer sites.
4. Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment
5. Coordinates actions with customers to minimize down time.
6. Provides assistance to Installation Engineers in resolving problems.
WHAT YOU WILL BRING:
7. Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered.
8. Ability to understand and take on problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems.
9. Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
10. Outstanding interpersonal communication, analytical and problem-solving skills.
11. Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
12. Driven to be hands-on and passionate about learning new things
13. Proactive communication that facilitates seamless collaboration and address customer requirements effectively.
14. Fluent in English and Italian language is a must.
15. Full driver’s license
WHAT WE OFFER:
16. Dynamic opportunity and growth potential in the Semiconductor Industry.
17. A competitive, family friendly total rewards package.
18. Variable compensation components, e.g. participation in company stock purchase plan.
19. Company car or car allowance.
20. Award-winning training.
HOW TO BE CONSIDERED:
Please click the “Apply” button to submit your CV.
Minimum Qualifications
Bachelor's Level Degree and related work experience of 2 years OR Master's Level Degree and 0 years related work experience OR Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered.