Role Purpose:Scorra verso il basso per trovare i dettagli completi dell'offerta, inclusa l'esperienza richiesta e le mansioni associate.As part of the Customer Service Department, you will be in charge of delivering excellent customer support and ensuring a positive customer experience for our German speaking customers. You will directly report to the Customer Service Manager and your role will involve handling customer inquiries, resolving issues efficiently, and acting as a key point of contact between the company and its customers.Key Responsibilities:Handle customer inquiries via phone, email, and other communication channels in a timely and professional mannerProvide accurate information regarding products, services, orders, and company policiesResolve customer complaints and issues efficiently, ensuring customer satisfactionEscalate complex cases to the Customer Service Manager when necessaryMaintain accurate records of customer interactions in the CRM systemCollaborate with internal departments (Sales, Operations, Logistics, etc.) to ensure seamless service deliverySupport continuous improvement of customer service processes and proceduresEnsure compliance with company standards and customer service KPIsKey Competencies & Requirements:Fluent written and spoken English (minimum C1 level)Fluent written and spoken German (minimum C1 level)Knowledge of a third language is a strong advantageMinimum of two years of previous experience in Customer Service rolesExcellent communication and interpersonal skillsStrong problem-solving abilities and customer-oriented mindsetAbility to manage multiple tasks and prioritize effectivelyGood proficiency with CRM systems and Microsoft Office toolsSimonelli Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, gender identity or expression, sexual orientation, age, ethnicity, religion, or any other characteristic protected by applicable local laws