The Customer Service Associate is responsible for delivering exceptional customer experiences by providing timely and personalized support to our valued customers within the store. This role combines operational expertise with a focus on customer connection, assistance, and lobby support.Greet customers with warmth and professionalism, offering immediate guidance and assistance from queuing before they enter the Roastery to concierge services throughout their journey.Engage with waiting customers outside the Roastery, offer samples of coffee when approved by management staff members; interact with them about estimated wait times, orientation inside stores portfolios products beverages experiences engage custmers while they wait for orders ensuring premium experience leaves lasting impression once departure.Welcome each guest warmly at the main entrance; respond quickly to questions, concerns, and requests; personalize solutions; maintain cleanliness and order in roaster areas; keep tables tidy and organize furniture and tableware; monitor areas regularly; define KPIs; facilitate second service to enhance overall customer satisfaction; act with integrity, honesty, and knowledge; promote culture, values, and mission of Starbucks; align professional demeanor, composure, high-volume flexibility, teamwork excellence; uphold high standards of quality and reputation; contribute to team goals; provide outstanding hospitality.#J-18808-Ljbffr