Agrate Brianza, Italy
**We don’t just build technology. We build hope for everyone dealing with Cancer**
At Elekta, we are united by our mission: to improve, prolong, and save lives. As an Application Specialist, you will play a vital role in ensuring our customers—both internally and externally receive first-class training and service support.
**What You’ll Do at Elekta**
As an Application Specialist at Elekta, based in Italy, you are a key partner in empowering healthcare professionals to deliver the best possible patient care. You bridge the gap between advanced technology and clinical practice, ensuring that our customers receive expert training and ongoing support. Your role is dynamic and people-focused: you’ll deliver tailored education, respond to customer needs, and provide hands-on assistance with Elekta’s innovative solutions.
**Responsibilities**
- Deliver market-leading, tailored training to customers, colleagues, and distributor specialists.
- Provide professional assistance and support to Marketing/Sales, R&D;, and international colleagues.
- Ensure customer requests are handled promptly and professionally, meeting contractual obligations.
- Support Marketing/Sales activities at exhibitions, conferences, and seminars as needed.
- Build and maintain long-term, positive relationships with customers, acting on feedback to drive satisfaction and NPS.
- Actively contributes to service delivery, consistently exceeding customer expectations.
- Manage customer evaluations and assessments to monitor trends in student performance and satisfaction.
- Serve as a conduit between customers and product development, proactively communicating regional requirements.
**What You Bring**
- Bachelor's degree in physics; Medical Physics degree is a plus.
- Strong clinical background in Radiotherapy and understanding of clinical workflow.
- Working knowledge of Elekta hardware and software products, with proficiency in assigned product specialties.
- Experience with Microsoft Office, Citrix, and CLM systems.
- Native language Italian; fluent in English and at least one other European language, with excellent written and verbal communication skills.
- Outstanding presentation skills and the ability to communicate effectively to groups.
- Strong interpersonal skills for effective customer interaction (phone and face-to-face).
- Willingness and ability to travel domestically and internationally up to 70% of the time.
**Why should you join Elekta?**
- In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our innovative international team and given the opportunity to learn and develop._
- You will be offered a direct contract with Elekta, a competitive compensation package and a range of benefits as below,_
- Lunch Vouchers
- Vacation 25 days plus public holidays.
- Company car
- Pension Plan
- Medical & Life Insurance
- Kindergarten benefits - kids under 3 years of age.
**Hiring process**
**Your Elekta contact**
**We are an equal opportunity employer**
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.
**About Elekta**
Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world. We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.
📌 Application Specialist
🏢 Elekta
📍 Agrate Brianza