Ph3Experteer Overview /h3pIn this role you will manage IT services and offerings using ServiceNow CSDM, collaborating with Service Owners and Managers to shape high-level requirements. You will create and refine service pricing rules and related catalog interactions. You will produce customer reports and dashboards in Power BI to provide visibility for CTOs and customers, and monitor service performance through SLAs and OLAs. This position offers the chance to contribute to Generali's digitization and cloud initiatives and work across cross-functional teams. /ph3Retribuzione / Benefits /h3ulliManage IT Services and Service Offering leveraging ServiceNow CSDM /liliIdentify and improve service pricing definition rules and related interaction with the Service Catalogue /liliCreate and maintain measures on ServiceNow used as SLA, underpinning contract and OLAs /liliProduce, maintain and evolve customer reports and dashboards in Power BI for CTOs and customers /liliMonitor service performance via configured SLAs and dashboards, with regular touchpoints to Service Owners/Managers /li /ulh3Responsabilità /h3ulliAt least 2 years of working experience /liliItalian and English working proficiency /li /ul /p #J-18808-Ljbffr