We are seeking highly skilled IT professionals for a challenging role. Key Responsibilities:
- Resolve customer complaints in a timely and efficient manner through online resolution and field team support to reduce open SR's.
- Improve fault SLA by addressing technical issues promptly.
- Conduct onsite installations, demonstrations, and testing jobs at project sites.
- Troubleshoot equipment and instruments to ensure optimal performance.
- Analyze and resolve complex technical problems.
Requirements:
- Strong understanding of networking protocols.
- Excellent communication skills, both written and verbal.
- Proven analytical skills with the ability to break down complex problems into manageable components.
- Familiarity with basic network concepts.
- Proficient computer skills and knowledge of internet resources for extracting relevant information.
About the Role:
This is an exciting opportunity for talented IT engineers to join our organization and contribute to delivering exceptional results. We offer a dynamic work environment that fosters growth, innovation, and collaboration.