FRONT OFFICE CREW – OVERVIEW
At Generator
hostels we are obsessed in delivering outstanding service through a personal
touch. As a Front Office Crew Member, you must be part of ensuring that the
Front Office department is run smoothly ensuring that there is a relentless
desire to "wow" our customers at every opportunity, ensuring that customers'
needs are exceeded.
WHO ARE WE
Generator is on a journey. Appropriate, given
that we're a leading global lifestyle accommodation brand. The journey began in
London, swung through a heap of European capitals on its way to dominating the
world. Generator burst onto the scene in the Americas with the launch of
Generator Miami and Washington DC and most recently took aim at the country's
biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand
Hotels.
No biggie. Fast Company named us one of the top 50 most
innovative global companies. We, of course, agree. And now this top 50 most
innovative global company (did we mention that?) wants a pretty awesome Front
Office Crew for Generator Venice.
Our spaces are safe and seriously social, in the proudest
part of the beating heart of the cities we love. Cultural action, creative
pulse and an outstanding way to waste some of the finite time the universe has
given you - that's what Generator offers. Holds true for staff and visitors
equally, and while chic design is always the backdrop, every Generator in every
destination reflects the unique beat of that city's heart.
BEING YOURSELF is the key to bringing the Generator story
and brand to life.
ABOUT GENERATOR VENICE
It's not hard to find beauty in a marble city built on a
lagoon, but away from the obvious sights and monuments, across bridges, down
backstreets and into secret squares, you'll discover the hidden corners where
Venetians hang out. Because if you want to find the real Venice, you have to
get lost.
Generator Venice stands on the waterfront of the island
of Giudecca, one short stop on the Vapporetto from Piazza San Marco. This
hostel was originally a warehouse, so the building blends history and character
with contemporary design features.
Inside the Generator Venice hostel you'll find luxurious
mosaic floors, a glass chandelier and an imposing stone fireplace. Public
spaces are subtly split into intimate and open-plan areas – all surrounding the
bar and café. Every room has a view of either the gardens, Lido, Grande Canal
or the iconic San Marco. Not bad for a hostel, aye?
NUTS AND BOLTS OF THE JOB
* Take ownership of the guest journey to ensure
that you continuously raise the bar and create a truly unique Generator
experience
* Know your guests and have a passion for
independent travel and the road less travelled
* Demonstrate a passion for delivering
outstanding customer service
* Be part of a
great team within your department that get Generator and want to be themselves
* Monitor our
social spaces, lighting, sound and temperature, to make sure they embody the
Generator brand and culture at all times
* Know your
city, its cafés, bars and restaurants, its art, its music
* Ensure you
comply with all company policies you have been trained on, which include Fire
Training and Health & Safety and Food Hygiene
* Be
Responsible for all cash handling whilst you are on duty
* Correctly administer
the Close of Shift procedures every shift with 100% accuracy and consistency
Naturally
this is not intended as an exhaustive list of duties. Other duties as may be
reasonably required will form part of this job description.
WHAT'S
IN YOUR DNA
* Always love our guests
* Passionate for the hospitality and the youth
travel market
* Be the life the party
* Be really, really organised
* Keep cool when the pressure hits
* Enjoy a super-fast pace
* Understand this is a business, be passionate
about maximising revenue
* Be creative, innovative and digitally smart
* You must be eligible to work in the EU
to be considered for this role
YOUR ROCK STAR EXPERIENCE
* Experienced within a front office hospitality
environment
* Experienced working with a Property
Management System
* Flexible with regards to
shifts available per week (mixture of morning and evening shifts)
OUR GLOBAL EMPLOYEE BENEFITS
* Birthday holiday in addition to your
yearly holiday allocation
* Fertility
Treatment Support Leave - up to three days' paid leave in any one year for an
employee to undergo fertility treatment
* Employee Bounty Program providing
opportunities to earn a compensation for new hire referrals with no cap on
number of referrals made
* Company contribution towards gym
membership fees for all eligible employees – look good, feel good, work good
* Ideas Award - Quarterly award to
double gross basic salary for 1 month to employee with most valuable
suggestion/feedback
* 2 free
nights' accommodation across any of our Generator x Freehand properties
globally
* Reduced room rates
for staff as well as friends and family members (we operate in several
locations across Europe & US so your next holiday is sorted)
* International
career opportunities so you can travel the world while working with us
(win-win)
* Social
events, celebrations calendar & various employee recognition schemes – we
never ever need an excuse to let our hair down
* Online
learning tools to help you develop, learn and grow
SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you've got
questions, get in touch
Also, check out
or our social media pages. Here you may well find the
answers to life, the universe and everything, including why there are no
penguins at the North Pole. We look forward to hearing from you.
Join Us
and help us achieve our Vision