Global Logistics Origin Ops is a team of highly experienced logistics professionals. Our team is responsible for field operation and managing logistics service providers (LSP, ocean carriers, origin service providers, etc.) at origin including FBA shipment and retail shipment, effectively handling exceptional situations. We are seeking a highly motivated talent with strong operations and logistics experience to join us.
Key job responsibilities
As an Operations Specialist, you will be responsible for managing retail booking processing and logistic service provider management at origin including:
1. Handling assigned daily tasks according to process map and SOP, managing and handling exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA.
2. Setting up mechanisms to manage logistic service provider’s performance, by optimizing existing metrics, performing root cause analysis, and owning specific actions to resolve issues.
3. Collaborating with origin LSP/carrier to resolve issues/requests to enhance the selling partners' experience.
4. Handling problems with minimal visible risks or roadblocks, troubleshooting issues without existing procedures or SOPs with LSP/carrier; evaluating compliance risks and escalating roadblocks.
5. Working on standardization and continuous improvement (Kaizen) among carriers to enhance logistics efficiency and service quality.
6. Acting as the team process expert to collaborate with internal/external stakeholders on process improvement.
7. Taking additional duties assigned by leadership as the business and operational scope expand.
8. Supporting new initiatives and programs to drive operational excellence in speed, cost, and service quality.
Minimum qualifications:
1. Bachelor’s Degree or higher.
2. 5+ years of experience in industry logistics, including ocean carrier or freight forwarding, focusing on Customer Service and Operations. Knowledge of trade lanes CN-NA/EU is preferred.
3. Effective communication, negotiation, and management skills for business partners and teams, including peers, suppliers, vendors, and clients.
4. Strong analytical skills with the ability to analyze and interpret information efficiently, and solve problems effectively, including reviewing alternatives for advantages and risks.
5. Self-motivated and self-directed, capable of managing multiple work streams simultaneously and flawlessly.
6. Ability to convey urgency, drive issues to closure, persist despite obstacles, and work effectively under pressure. Passionate about customer obsession and cost management.
7. Proficiency in written and spoken English.
Additional preferred qualifications:
1. Experience with ocean carriers or extensive trade lane knowledge of CN-NA/EU.
2. Lean & Six Sigma mindset and knowledge.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link for more information. If your region isn’t listed, please contact your Recruiting Partner.
#J-18808-Ljbffr