Service Project Management and Sales Support
Job n. 20250615ita
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Cavotec is a leading cleantech company that designs and delivers connection and electrification solutions to enable the decarbonization of ports and industrial applications. Backed by more than 40 years of experience, our systems ensure safe, efficient and sustainable operations for a wide variety of customers and applications worldwide.
Summary:
As a Service Project Management and Sales Support, you will be responsible for the overall coordination and execution of on-site service activities, including retrofits, warranty repairs, and service level agreements. You will serve as the key point of contact for Cavotec Sales teams and customers, providing after-sales support and ensuring high standards of service delivery.
Your responsibilities will include planning, coordinating, and directing the completion of service level agreements, on-site repairs, and remanufacturing activities, ensuring that all service projects are delivered on time, within budget, and in line with agreed scope and quality standards.
Additionally, you will support the Service Center Manager in the preparation of tender documentation and related content, contributing to the effective presentation of Cavotec’s service offering.
Responsibilities:
1. Draft sales documentation, proposals, reports, and correspondence such as sales
2. contracts and maintenance agreements, within the region.
3. Manage the on-site contractual activities of the project own and subcontracted resources
4. Support the service center manager for any repairs and remanufacturing activities –
5. resources and tooling, ensure the proper logistic and specialized equipment is available
6. when needed
7. Liaise with key internal stakeholders and Centers of Excellences in all requirements
8. related to in-house repairs, remanufacturing and refurbishment.
9. Regularly define and update the on-site work schedule and budget
10. Communicate and coordinate regularly with the customer on progress
11. Collect, resolve and close with the customer all punch list items and warranty claims
12. Communicate to personnel about on-site environmental constraints and safety measures
13. Understand and leverage the contract between our customer and Cavotec and apply
14. professional principle of management
15. Report on project main KPIs : quality, on-time delivery, cost, safety
16. Use the return on experience from executed projects in the region, support the Service
17. center manager for the preparation of the costing and tendering documentation
18. Collaborates with local Sales to ensure a successful customer experience and proper
19. delivery of the service agreement
20. Support the Service center manager by ensuring the dispatching and site access of field service engineers and technicians and schedule activities.
21. Support the Field services technicians and Service center manager to identify new sales opportunities with existing customers
22. Develop fair, transparent and result driven relationships with customers to facilitate
23. business delivery
Requirements:
24. Engineering degree or equivalent background required
25. Project Management (experience of 2-3 years minimum)
26. Previous experience in services environment
27. Operational planning
28. Budgeting and cost management
29. Subcontracting
30. Contract negotiations
31. Proficient in CRM (preferably SalesForce) and ERP environments
32. Excellent communication skills
33. Being fluent in English and Italian is a requirement for success in the role
Candidates not in line with the requirements described above will not been taken into consideration.
Please attach your updated CV in English to your application.