Ph3Experteer Overview /h3pIn this role you will lead education and development for store managers and artists, delivering both in-person and virtual training. You’ll manage the Learning Management System and align training with commercial needs, brand ethos, and the customer experience. You’ll drive exceptional service through coaching on the shop floor and by modeling best practices. This position offers impact across multiple markets by shaping training strategy and supporting retail performance. /ph3Responsibilities /h3ulliLead delivery of the Charlotte Tilbury 'Magic Experience' service model and artistry development /liliFacilitate full curriculum including induction, social and developmental training /liliOversee operational education strategy and new product/launch training /liliManage and optimize the Learning Management System (LMS) /liliMonitor KPIs, gather feedback from managers, and drive continual learning improvements /liliCollaborate with Field Sales Managers to define area training plans and development pathways /liliAddress under-performance and execute succession planning for the area /liliDeliver regular store visits and high-quality training sessions /liliContribute to cross‑functional retail evolution projects with customer insights /liliLead by example in-store and online during events and trainings /liliCoordinate area meetings with Field Sales Manager /liliProvide counter and online leadership during events, meetings, and trainings /li /ul /p #J-18808-Ljbffr