PpAt Toshiba Global Commerce Solutions, Inc., we’re not just enabling the retail industry—we’re transforming it. Recognized globally as the market share leader in retail store technology, we work with many of the world’s top retailers to deliver innovative, integrated solutions that connect in-store and digital experiences. /ppEvery day, we help our customers to solve complex, real-world challenges and create more engaging, efficient and meaningful shopping experiences through cutting-edge technology. From advanced Point-of-Sale systems to next-generation in-store innovations, our end-to-end solutions keep retailers ahead in a rapidly evolving market. /ppGuided by our "Together Commerce" philosophy, we collaborate closely with clients to drive meaningful results—with insight, integrity, and impact. As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. If you're driven by innovation, inspired by transformation, and ready to shape the future of global commerce, you’ll find your place here. /ph3Role: IT Specialist /h3h3Office Location: Via Torri Bianche, 24, 20871 Vimercate /h3h3Role Overview - What's 'In-store' for you? /h3pWe are looking for an experienced bIT Specialist /b to join our Managed Services Solution team in Vimercate. The role focuses on technical support, advanced ticket analysis, system administration, and participation in software and infrastructure projects. The ideal candidate is hands‑on, autonomous, and comfortable working in complex, service‑driven environments with strict SLAs. /ppThis position supports laboratories and server infrastructures and plays a key role in application support for users, configuration and release management, interventions according to agreed SLA’s and project execution, particularly within bRetail / Large‑Scale Distribution (GDO) /b environments. /ph3Key Responsibilities /h3ulliProvide btechnical support /b for applications, laboratories, and server infrastructures /liliManage and analyze badvanced and deep‑level support tickets /b /liliEnsure bincident, problem, and change management /b in line with ITIL best practices /liliPerform bconfiguration, release, and patch management /b activities /liliSupport and execute bsoftware, system, and infrastructure projects /b /liliMonitor systems and services to ensure availability and performance /liliInterventions according to bagreed SLAs /b, including on‑call duty and off‑hours support when required /liliCoordinate with internal teams and external vendors for service delivery /liliApplication support for end users /liliManagement of complex projects /li /ulh3What we're looking for /h3ulliPrevious, hands‑on experience in System Administration, Service (Desk) Operations, and Application Management /liliExperience in Retail and Large‑Scale Distribution (GDO) environments is preferred /liliAbility to manage service contracts and application projects /liliCertifications such as ITIL, Agile, and/or PMP are considered a plus /liliAble to demonstrate resilience and adaptability in fast‑paced, changing environments. /li /ulh3Technical Skills /h3ulliVirtualization: VMware (vSphere, Converter, P2V) /liliMonitoring: SNMP based tools (Big Brother, MRTG), Grafana /liliService Management: ServiceNow, ITIL /liliDatabases: SQL Server, MySQL, Oracle /liliPatch Management: WSUS, Antivirus Administration of Windows and Linux systems (RedHat, Ubuntu, Debian) /liliExperience with virtualization and cloud environments (VMware vSphere, AWS, Google Cloud) /liliStrong troubleshooting and ticket analysis skills in ITIL‑based service environments (ServiceNow) /li /ulh3EEO /h3pToshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. /ppIndividuals who may require reasonable adjustments because of a disability for any part of the employment process should email to inform of any requests. /ph3Diversity, Equity Inclusion /h3pWe at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). /ppWith over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future. /p /p #J-18808-Ljbffr