BRIEF ROLE DESCRIPTIONThe Front Office Agent is the heart of the guest experience at our 5-star hotel.
Scopra di più su questo ruolo leggendo le informazioni qui sotto, quindi invii la sua candidatura per essere preso/a in considerazione.
You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression.
This isn't just a desk job—it's about creating a seamless and luxurious journey for every person who walks through our doors.MAIN DUTIES AND RESPONSIBILITIESEnsure that all guest preferences noted in the reservation are recorded and honoured.Collaborate with Housekeeping and Maintenance to ensure the guest room is ready for arrival.Welcome guests at check-in and check-out while adhering to service standards.Actively promote hotel services and amenities such as room upgrades, dining and SPA experiencesManage guest requests in person, via phone, or through email/WhatsApp.Respond to every guest need with courtesy and attention to detail.Stay updated on local attractions and provide information on hotel services.Actively collaborate with all departments to ensure a smooth and high-quality service.Demonstrate a collaborative attitude and a team-oriented approach, contributing to a positive and professional atmosphere.Precisely and carefully handle front office administrative tasks, including cash management and maintain guest records in compliance with GDPR.Be ambassador of our company values: Sustainability, Authenticity and GracefulnessBe willing to cover night shift once a monthYour direct supervisor will assign you additional tasks as neededREQUIREMENTSEnglish: C1, italiano: C2.
A third language is a plusPrevious experience of at least 2 years in a similar role within a luxury hotel or resort is preferredReferencesProficiency in hotel management systems (i.E.
Opera Cloud) and Microsoft Office Suite.Flexibility to work shifts, including evenings, weekends, nights and holidays.OUR OFFERFixed term working contract of 7 months as from June 2026 according to CCNL Settore Turismo (Federalberghi) 40 hours per week over 5 days with two rotating days off.Discount equal to 50% in our sister hotels’ Restaurant Internal training on operational procedures and introduction to the Relais & Châteaux circuit.Training on Quality assessment and sector regulations.Welfare credit provided based on guest satisfaction.Company canteen. xjrgpwk Uniform and uniform laundry service.No lodging facilitiesWorkplace: Via Bolognese, 89
- Firenze