The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Key Job Responsibilities
* Effectively communicate in a clear and professional manner at all times
* Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
* Effectively manage sensitive cases by reporting up the escalation matrix
* Demonstrate excellent time-management skills
* Maintains or exceeds targeted performance metrics
* Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Basic Qualifications
* Bachelor's degree, or experience translating customer needs into business requirements
Preferred Qualifications
* Graduation in any specialization from a recognized university.
* Excellent communication skills (written and verbal) in language.
* Ability to communicate correctly and clearly with all customers
* Good comprehension skills – ability to clearly understand and state the issues customers present
* Ability to concentrate – follow customers issues without distraction to resolution
* Work successfully in a team environment as well as independently
* Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
* Excellent typing skills
* Demonstrates an ability to successfully navigate websites
* Proficient knowledge of email applications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr