Overview
We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer / technical support and content moderation. It is present on many European markets, Portugal included.
Work in Lisbon, Portugal in the office. Easy online recruitment process. Phone call and video interview.
About the project :
You will be responsible for identifying, reviewing, and resolving issues related to an e-commerce platform. When required, you will escalate more complex cases to ensure timely and effective resolution. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
What you will do
* Handle both inbound and outbound customer calls. Investigate and resolve issues reported by buyers, sellers, customers, or creators, including order and logistics inquiries. Review reported issues within agreed turnaround times and quality standards. Escalate complex or unresolved cases according to company procedures.
What you need
* Fluency in Italian
* At least C2 level in Italian
* At least B2 level in English
* Ability to communicate clearly and effectively
What you will gain
* Standard salary (gross): 1000 €
* Performance bonus (gross): 100€ x 11
* Welcome bonus: 2000€
* Health insurance
Note : EU citizenship or full working rights in Portugal are required!!
Are you ready to embark on a new journey in your career? Apply today!
We will advise and support you at all the steps of your recruitment process. Our common goal is to help you secure a job that you are satisfied with.
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