Director of Rooms Salary: €Negotiable Location: Rome, Italy
This luxury 5-star property is looking for a Director of rooms. The
Director of Rooms
is a strategic and operational leader responsible for managing the
Front Office, Housekeeping, and Reservations
teams. With a direct team of 4 and broader oversight of room division operations, this role plays a central part in delivering an exceptional guest journey from arrival to departure, with a consistent focus on wellness, sustainability, and emotional hospitality.
This position is part of the
Executive Committee
and reports jointly to the
General Manager and Director of Operations
.
Key Responsibilities Oversee the performance and daily operations of the
Front Office
,
Housekeeping
, and
Reservations
departments Ensure guest experiences reflect the brand's pillars of
well-being
,
sustainability
, and
personalized service Foster a culture of care, mindfulness, and excellence within the Rooms team Lead recruitment, training, and development initiatives to build a highly motivated and service-driven team Implement operational strategies that support energy conservation, reduced waste, and wellness-oriented service delivery Monitor guest feedback and satisfaction metrics, implementing improvements as needed Maintain close collaboration with all departments, especially Spa, F&B, and Engineering, to ensure seamless guest service Oversee departmental budgets, productivity, and staffing levels with a focus on efficiency and quality Represent the Rooms Division in strategic discussions at the Executive Committee level
Candidate Profile 3–5 years
of experience in a leadership position within a
well-structured, international hotel group
, preferably in
Italy Strong operational knowledge of luxury hotel
Rooms Division
functions Experience leading both Front Office and Housekeeping teams in a 5-star environment Fluent in Italian and English
; additional languages are highly desirable Passionate about
wellness, sustainability
, and innovative guest service Empathetic leader with excellent communication and problem-solving skills Ability to thrive in a high-expectation, detail-focused, and collaborative environment
Director of Rooms Salary: €Negotiable Location: Rome, Italy
If you would like to have more information about the role, please apply or send your cv to
maria@corecruitment.com
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