Network Operating Center play a key role in increasing Stack Colo customer experience and keeping in coordination with all the operation structure of Stack high standard of availability for the services and the infrastructures.As part of NOC you will:Monitoring all the sites through electrical and mechanical monitoring systems (BMS)Act as point of contact with Customer for welcome desk in case customer fault notifications or requestsMonitor customer connectivity services and provide on line support/configuration if necessaryMonitor Cyber security alerts and provide the first reactionInvolve company specialist resources to resolve faults, complains of customer notificationStart the escalation process, if needed.Install, configure and troubleshoot cables connectionsDefine the process and procedure to support NOC activities and customer management according to the relevant company departmentsSet KPO and Monitoring KPI and related standardsBe active part of company quality improvement processBe the first escalation point.Technical skills and personal attitudes :Very good customer-facing attitude, negotiation capability and relationship management.Structured mindset and analytics skillsCapacity to work under pressure and crise management.Background on data center or TLC/ITC industry with knowledge on monitoring systems, double-talking systems and related processes.Knowledge about network technology and cybersecurityProfessional on English and availability to integrate H24 shift if needed.
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