Req ID: 500762At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.ResponsabilitiesEnsure the appropriate support to end-users [by stream]Provide training to end-usersAccountable for process solving issueAccountable for capturing incidents and defects raised by end-user, analyzing the issue, identify workaround and/or transmit to the appropriate support teamAccountable for testing of new functionalities or other upgrades of the solutionAccountable for proposing solution improvement to RBPE teamLeader for data consistency [by stream] and perform survey for coherence of data with key users of other streamsManage the account access [by stream] according to the internal control rulesManage corrective action plan whenever neededAnimate the key indicators - effectiveness metrics & KPI - [by stream]
You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!Important to noteAs a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.Job Type: Experienced