Program manager of victim support services for domestic abuse and Families in crisis within the designated region, coordinating and overseeing local implementation and execution of the Victim Advocacy Program and EPC placement coordination and awareness / training. Responsible for conducting periodic reviews and analysis of program operation, training, and developing and implementing backup / contingency plans to ensure service delivery during times when positions are vacant. Duties and Responsibilities Communicate understanding, sensitivity, and empathy for victims and non-abusing parent / guardian when handling victim cases. Effectively communicate with victims, develop trusting helping relationships. Work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds. Work independently to assess risk, develop, implement, and evaluate safety and intervention plans to meet victim needs. Operate within guidelines of the U.S. Army's Family Advocacy Program, Domestic Abuse Victim Advocate Program. Conduct briefings to small and large groups of civilians, Soldiers, and Commanders. Work cooperatively with Army Community Services and Family Advocacy Program staff, military, and civilian medical, social service, law enforcement, and legal personnel on behalf of victims. Educate installation personnel on the most effective responses and resources for domestic abuse on behalf of victims and at-risk family members. Required Education / Experience Must have a Master's degree and five years of supervisory experience in any social service program, in addition to the above victim advocacy experience. Must have a minimum of two years' experience providing comprehensive assistance and support to victims of domestic abuse. Must have a minimum of two years' experience in working with a military or civilian social service agency serving military families. VAs will be certified by the National Advocate Credentialing Program at the time of hire or within one year of hire. Thorough knowledge of family violence dynamics, trauma-informed advocacy services, environmental stressors, safety planning, risk assessments, local community resources, and federal and state laws pertaining to domestic abuse, family law, and the Victim Rights Bill. Minimum Required Skills and Abilities Knowledge of military personnel automation systems and PC and possess good analytical skills, time management, and be an independent thinker. Prior military experience or experience with military programs. Must be familiar with U.S. Army rank structure and military culture. Ability to effectively communicate and interact with others, both in person and / or by telephone to conduct business. Travel will be required as needed. Experience with Microsoft Suite programs. You must be legally authorized to work in the United States. Must be able to pass a background check. Must be able to read, write, and communicate fluently in English. Must have strong listening skills and strong organizational skills. Must possess a current and valid driver's license. J-18808-Ljbffr