Ph3Your Role /h3pIf you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you! One of Technogym’s goals is to satisfy 100% of our customers and end‑users. Our Services teams are always aiming to improve their service quality, to provide the best fitness experience anywhere. /ppWe are looking for an energetic, results‑driven Technical Call Center Specialist who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise. /ppIn this role, you will play a key part in providing a high‑class level of service in terms of “First Time Fix Rate” and “Time to Service”. /ph3Your Impact /h3ulliGuarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on‑site visits by Technical Engineers /liliHandle support requests originating from clients and transfer the necessary parts order to the back office /liliGuarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed /liliGuarantee product data collection from the market /liliManage the collection of feedback data related to products /liliProactively support CATs in order to keep support costs down /liliEffectively record and manage incoming cases (technical issues and queries) and customer complaints /liliAct as the first‑line for troubleshooting and timely escalation to meet customer SLA’s /liliInteract with service teams to ensure timely resolution of issues in line with Customer SLA’s /liliMaintain data accuracy within the working systems at all times /li /ulh3About You /h3pIdeally, you are passionate about working out, enthusiastic and proactive, while also down‑to‑earth and ethical. You are customer‑focused and able to adapt to different personality types. /ph3What you should bring /h3ulli1–3 years’ experience in a call center environment or in a customer service support role /liliHigh School Diploma or Bachelor’s Degree /liliStrong phone and verbal communication skills along with active listening skills /liliKnowledge of customer service practices and principles /liliFamiliarity with CRM systems /liliAbility to multi‑task, set priorities and manage time effectively /li /ulh3Technogym is an Equal Opportunities Employer /h3pWe are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. /p /p #J-18808-Ljbffr