Ph3Gate Manager /h3 pTrieste, Via degli Alti Forni snc. /p pHHLA PLT Italy S.r.l. /p pbPurpose of the job /b /p pAs a Gate Manager, the selected candidate will lead the operational and organizational aspects of the Gate Area. /p pThey will interface and control the activity of GATE IN/OUT as per gate clerks dedicated to, as well as the ISPS. /p pUnder the Operations Director supervision, he/she will be in charge of the RORO, Container and General Cargo gate activities management. /p pThey will supervise the Gate Coordinator (daily shift) and Gate operators (Shift). /p pThey will work on a daily shift but, as per business requirements, may happen to work on night shift following the 24/7 terminal operations. /p pbSummary of responsibilities: /b /p pThe Gate Manager: /p ul liis responsible for taking decisions aimed at the smooth and highly productive rendition of the gate-in and gate-out operations, by also limiting time loss and by studying the possible improvements /li liis responsible for planning operations resources /li limanages shifts and holidays, and makes decisions to remedy absences (such as no-shows, illness, strikes or holidays) /li liorganizes continuous training for the department employees /li liidentifies clearly tasks and goals /li lisets priorities, plans and executes daily tasks efficiently /li liensures the Gates operations continuity /li liensures the business continuity at the Terminal Gates on a 24/7 base. Answer to Duty Phone and is available to support Gates operations at any time /li liensures the integrity of the cargo inside the terminal by physical check and follow system instruction /li liensures that 100% of the cargo is registered at the gate in the gate system /li lisupports the strategy of the Terminal on Gate activities /li litracks and monitors gate operations for all terminal operations: container/ RORO and General Cargo /li litracks and monitors all exchanges with external depots and ICD /li lidelivers Gate KPIs for management reporting /li limeasures and reports on gate operational performance and develop plans to improve relevant key performance indicators, raising alerts when necessary escalating to management /li liimproves existing operational processes to achieve the customer’s expectations /li lisets standards and procedures for external supplier (c.g. SDN) and monitor their performance /li limanages the emergencies as per internal plan of safety /li licontrols and coordinates IMO classified cargoes in respect of internal procedures /li lichecks and controls instructions received in relation to reefer cargo /li lisets and monitors the KPI reporting to evaluate the gate performances /li /ul pbCustomer Oriented /b /p ul lifollows the CEO strategy and COO/ terminal operations guidelines /li liacts as a single point of contact with terminal stakeholders for Gate operations: trucking companies, truck drivers, ICD managers, Fernetti manager, GdF/ Customs, Dozvola, Shipping Lines, representatives, etc. /li licooperates with shipping companies and their agents, customs agents, port authority to ensure that their operational requirements are met /li lidefines, maintains and optimizes the trucks management with trucking companies and their truck drivers /li /ul pbGate projects /b /p ul lisupports the Gate Operating System (GOS) Implementation with the GOS project manager. Acts as a single point of contact for the project for IT, project management and technical team /li lilogs and maintains the gate systems Knowledge Error Database updated and ensures that the gate operators are continuously updated on the last updates /li liprojects implementation for future terminal developments /li liGate project owner/manager for new developments of the actual configuration and for the future features of the new gates /li /ul pbQHSE /b /p ul lienhances Quality, Health, Safety, Environment policies procedures to meet international standards and provide a safe working environment for all employees /li lisets up processes by following the global operational standards and shareholders’ instructions /li liensures consistency of security standards. /li /ul pEducation Experience /p ul liStrong understanding of logistics stakes /li liUniversity degree in logistics, maritime and port, or process/industrial engineering. Related business studies are desirable. /li liManagement experience /li liPreferable experience in container shipping industry end-to-end and be able to relate with shipping company and other associated industry managers is preferred /li liThe experience in handling technical issues and negotiations with third parties is desirable. /li /ul pTechnical Skills Knowledge Required /p ul liISPS and Safety knowledge /li liIMDG knowledge /li liExperience in business SOP/KPI /li liBasic Excel knowledge /li liLean management knowledge and leadership /li liEffective Negotiation Skills /li /ul pBehavioral Competences Required /p ul liProblem Solver mind-set /li liExcellent communication and interpersonal skills /li liTeam building /li liConflict Management /li liCustomer Centricity /li /ul pRole interfaces: /p pInternal: /p ul liControl Room for the items related to TOS, loading/discharging list, pieces blocked /li liGeneral Cargo manager for the in/out cargo that perform gate in/out inside of the terminal /li liMaintenance/IT for any repairs and needs required to have all hardware/software/equipment/structure/furniture and other items working as requested /li /ul pExternal: /p ul liTrucking companies and truck drivers /li liDelegates of Port Authority assigned in Terminal /li liAutorità Marittima/polizia di Frontiera relate for the ISPS /li liADM/GdF, related for the commercial issues /li liCustoms/ Guarda Di Finanza assigned in Terminal /li liDozvola team assigned in Terminal /li liBusiness Partners /li liCustomers /li liRepresentatives of shipping line /li /ul pLanguage Requirements /p ul liFluent spoken and written English is a must /li /ul pOther Requirements /p ul liValid EU work permit /li liWilling to relocate to Trieste on short notice /li /ul pThis job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer. /p pHHLA-PLT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees /p pCandidates’ data will be treated in accordance with General Data Protection Regulation 679/2016 (GDPR) /p /p #J-18808-Ljbffr