Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role:The Credit & Collections Manager oversees the entire credit and collections department, developing strategies to improve credit operations and financial liquidity.
They also handle negotiations with high-risk customers and manage relationships with credit reporting agencies.
ResponsibilitiesCredit Management:Develop and implement credit policies and procedures.
Evaluate creditworthiness of potential customers.
Monitor credit limits and terms for existing customers.
Negotiate payment plans with delinquent customers.
Analyze credit data and provide recommendations for improvement.
Collections Management:Oversee collection activities and strategies.
Monitor and report on delinquent accounts.
Establish and maintain relationships with collection agencies.
Handle escalated customer inquiries and complaints.
Review and approve write offs and adjustments.
Develop and implement collection policies and procedures.
Conduct regular training for collection staff.
Reporting and Analysis:Prepare and present reports on credit and collections performance.
Monitor and analyze trends in credit and data collections.
Identify areas for improvement and implement solutions.
Forecast cash flow and provide recommendations for improvement.
Collaborate with other departments to improve credit and collections processes.
Ensure compliance with relevant laws and regulations.
Relationship Management:Establish and maintain relationships with key stakeholders.
Collaborate with sales and customer service teams to resolve credit and collections issues.
Communicate with external parties, such as banks and credit bureaus.
Attend industry events and network with other credit and collections professionals.
Maintain a positive and professional image for the company.
Team Management:Lead and manage a team, providing guidance, feedback, and support.
Set goals and KPIs for team members and monitor performance.
Foster a positive and collaborative work environment.
Develop and implement team members updated on trends and strategies.
QualificationsBachelor's degree in Finance, Accounting, Business, or a related field.
At least 7 years' experience as credit & collections specialist.
Experience as a people manager would be preferred.
Planning and Scheduling: Proficiently create project plans, define milestones, and establish timelines.
Ensure that tasks are well organized and aligned with strategic objectives.
Budgeting: Skillfully manage project budgets, allocate resources effectively, and monitor expenses.
Make informed decisions to optimize financial outcomes.
Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals.
Balance competing priorities and adaptation as needed.
End to End Project Management: Lead improvement projects from initiation to completion.
Monitor progress, address challenges, and ensure timely delivery of measurable results.
Preferred QualificationsProfessional certifications such as Certified Credit and Risk Analyst (CCRA) or Certified Credit Executive (CCE).
LocationLainate (MI)
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.
Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.
Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
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📌 Credit & Collections Manager Italia
🏢 Xylem
📍 Venezia