We are seeking an experienced Team Leader for Field Service Technicians in the biogas sector to manage and continuously improve our field service operations across Italy. This role combines hands‐on technical expertise with team leadership and operational responsibility. You will lead a team of 3–5 service technicians, ensure high‐quality service delivery, and actively support customers through maintenance, troubleshooting, and technical guidance.Team Leadership & Coordination Lead, organize, and develop a team of 3–5 field service techniciansPlan and coordinate field assignments, considering resource availability and prioritiesProvide technical and administrative guidance, training, and continuous supportDrive ongoing improvement of service processes and team performance
Field Service Operations
Perform maintenance, repair, and installation work on mechanical and electrical components of biogas plantsDiagnose and resolve technical faults and ensure timely issue resolutionHandle customer complaints and warranty cases professionally and efficientlyPlan and coordinate your own travel and service assignments
Customer Support & Communication
Act as a key contact for customers, providing technical advice and operational guidanceDeliver on‐site and remote support to ensure smooth plant operationIncrease customer satisfaction through reliable, high‐quality, and timely service deliveryConduct training sessions when required
Process Improvement & Reporting
Monitor and optimize service and maintenance processes to improve efficiency and productivityCoordinate service activities closely with internal departments (e.g., service office)Prepare service reports, documentation, and performance analysesContribute to continuous improvement initiatives within the service organization
Qualifications & Experience
Technical background in mechanical, electrical, or industrial engineeringProven experience in field service, ideally in the biogas or renewable energy sectorInitial leadership experience or strong potential to lead a teamExcellent troubleshooting and problem‐solving skillsHands‐on, structured, and solution‐oriented working styleStrong communication and customer relationship skills
Languages
Italian and English (good working proficiency)German is a plus
Location & Travel
Base: Rovereto, ItalyTravel requirement: approx. 50% on‐site at biogas plants across Italy
Our offer
A responsible leadership role in a growing renewable energy sectorA combination of technical work and team managementOpportunities to shape and improve service processesA collaborative and service‐oriented working environment
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