Job Overview
La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.
Spandex Italy is part of the global Spandex Group, a leading supplier of materials, equipment, and solutions for the visual communications, signage, digital printing, and vehicle wrapping industries. With a strong presence across Europe and a long‑established reputation for technical expertise, we support thousands of professionals with high‑quality products, reliable service, and specialist knowledge.
Team: Digital Workplace. Employment Type: Tempo pieno, On site.
Responsibilities
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- Act as the first point of contact for all IT related queries and incidents raised by internal users.
- Ensure all requests and incidents are logged, categorised, prioritised, and managed through the JIRA IT Service Management platform.
- Drive user adoption of the Service Desk by redirecting ad hoc or direct contact requests into JIRA in line with agreed processes.
- Perform initial triage and diagnosis, gathering accurate information before escalating to 2nd Line support where required.
- Support user account activities such as password resets, basic access requests, and standard onboarding/offboarding tasks.
- Provide first line support for Microsoft 365 applications and standard workplace tools.
- Work collaboratively with 2nd Line and wider IT teams to support service continuity and continuous improvement.
- Continuously learn and stay updated with new technologies, software, and company procedures.
Qualifications
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- Experience in a 1st Line IT Support or Service Desk role.
- Strong customer service orientation with clear communication skills.
- Basic understanding of Windows operating systems and Microsoft 365.
- Fluent Italian language skills, with strong English communication abilities.
- Exposure to corporate IT environments.
- Basic understanding of networking concepts (WiFi, VPN, connectivity).
- Interest in progressing into 2nd Line or specialist IT roles. xlwpduy
- Entry‑level IT certifications or relevant training.
To Apply
If you are passionate about delivering excellent IT support and want to grow your technical skills in a supportive environment, we would like to hear from you.
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