Job Description
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The person is part of the Sales Department, will play a key role in managing the sales process for customers in Italy and Europe, contributing to business development and ensuring a high level of service. The role involves constant interaction with customers and internal company departments to ensure proper order fulfillment and ongoing customer satisfaction.
Responsibilities
Quote and Order Management:
Entering and managing quotes and orders for standard catalog materials.
Monitoring of quotes entered.
Processing of orders.
Managing and closing unfulfilled stock/order backlog.
Entering and managing quotes and special custom orders.
Monitoring of quotes.
Processing of orders.
Checking order confirmations and deliveries.
Monitoring of stock and any critical issues.
Logistics and Shipment Control:
Monitoring the entire shipment flow, from dispatch to delivery to the end customer.
Quality and Non-Conformity Management:
Reporting and managing supply non-conformities, with follow-up activities until open cases are closed.
Relations with Group Branches:
Relationships with the Group's foreign branches for order collection and management.
Customer Relations:
Managing contact with foreign customers via email and telephone.
Monitoring customer satisfaction levels.
Gathering market and competitor information.
Sales support activities, including analyzing and monitoring sales reports.
Support for the external sales network.
Interfacing with
Purchasing Department
Technical Department
Administration
Inbound and Outbound Logistics
Testing Department
Global Chain & Components Team
Modular Product Marketing Manager for Italy and Internationally
Experience
At least 3 years of experience in sales or customer service roles in the metalworking industry.
Preferred qualifications:
Experience managing custom products.
Experience from companies that market products of Asian origin.
Knowledge of technical drawing.
Transversal Skills
Accuracy and attention to data quality.
Analytical ability.
Organizational awareness.
Customer focus.
Timeliness and sense of responsibility.
IT Skills
Excellent knowledge of Microsoft Office.
Advanced use of email and main digital tools.
Experience with Microsoft NAVISION/Dynamics ERP is preferred.
Language Skills
Excellent knowledge of English (essential).
A second language is preferred, preferably Spanish or French.
Personal Characteristics
Flexibility.
Collaborative attitude.
Proactivity and problem‑solving orientation. xjrgpwk
Excellent communication skills.
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