We are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure.
Collaborate with Problem Management and Change Management teams to prevent recurrence.
Support continuous improvement of incident management processes .
2–3 years of experience in Incident Management or IT Service Operations.
~ Good understanding of ITIL framework and service management principles.
~ Strong communication and stakeholder management skills.
~ ServiceNow, Remedy).
ITIL v4 Foundation Certification.
Team-oriented with strong collaboration skills.