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Vendite
Data:
28/03/2026
Overview
Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets, managing the full life-cycle of specialist and executive-level hires.
We place great emphasis on fostering robust, enduring connections built upon trust and transparency.
Our approach ensures a swift journey, leading you hand in hand towards signing your next career step.
WHAT WE ARE LOOKING FOR
User Support Service Operator | Space Programmes
Join our client's international team in Rome (Anagnina Area), supporting operational services within programmes linked to European institutions and the space sector.
Our client is a trusted leader in Space Services with a history spanning over 55 years and a track record of supporting more than 50 space missions for agencies like ESA and NASA.
Their expertise covers the entire space lifecycle from satellite testing and launch services to spacecraft operations, space surveillance, and data management.
We are looking for a proactive and customer-oriented User Support Service Operator to join the team, able to work autonomously in a structured environment and collaborate effectively within an already well-defined team.
For this role, relocation to Rome is mandatory for candidates living far from the area, unless they are able to commute regularly.
A B2/C1+ level of English is required due to regular interactions with European stakeholders and documentation in English.
Contract type:
fixed-term, with the possibility to move to a permanent position depending on future opportunities.
Responsibilities
First interface to users, managing email distribution in MS Outlook / ServiceNow ticketing system.
Route, assign, trace and monitor requests in ServiceNow.
Data Access and User Management operations.
Data Access management support; user profiling verification and moderation, applying different policies.
Handle data access requests with manual intervention and ensure approval within the expected timeline.
Implement data access rights per applicable directives for new missions.
Handle new project proposals, start-up process (user notification, registration of project).
Manage data access rights/quota allocation for datasets with restrictions.
Provide User Account management support (Identity Access Management / SSO).
Support users' account enquiries with dedicated information and instructions.
Keep users' personal information up to date and consistent; prevent false country locations or generic institutions.
Lock/unlock, activate/deactivate SSO accounts; troubleshoot incompatibility with the ticketing system; maintain data consistency across tools.
Documentation & Reporting: collect official documents/procedures; contribute to weekly and monthly reports; create and maintain internal working instructions.
Requirements
Strong customer orientation, proactivity, and interpersonal skills.
Very good command of English (indispensable), including ability to write and understand technical documentation in English.
Ability to adapt to an already well-defined team.
MS Office suite and general knowledge of common office tools.
Ability to work autonomously in a structured environment.
Familiarity with ServiceNow (or similar ticketing tools) is a strong asset.
Earth Observation knowledge is preferable.
Additional information
Location: Rome (Anagnina Area), Italy
Relocation: Relocation to Rome is mandatory for candidates living far from the area, unless they are able to commute regularly
English: B2/C1+ required
Contract type: Fixed-term, with possibility to move to a permanent position depending on future opportunities
Note: Once CV is received, Etinars evaluates carefully and may contact if there is a match for this or other positions.
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