MissionAs Assistant Store Manager, you will be an Ambassador of the brand, supporting the Store Manager to run the Store ensuring team effectiveness, maximum profitability and productivity.As a motivating leader and coach, you will inspire and lead the team by example to achieve the best performance while ensuring customer satisfaction and the highest standards of service.With an entrepreneurial mindset you will enhance the clienteling activities encouraging your team to build long lasting and loyal relationships with their clients.
Main ResponsibilitiesTeam Management & DevelopmentIdentify, recruit, and develop talents, secure succession plansDevelop Managers to ensure their teams deliver the expected experience to every clientSupport Managers with consistent coaching identifying their development and training needs and those of their teamsSupport the Store Manager in the performance management process also coordinating the activities and the team by fostering teamwork and a positive work environmentOrganize team in an efficient manner according to business needs
Client & Business DevelopmentActively propose and contribute to clienteling initiatives both inside and outside the store;Nurture, develop and maintain an excellent clients' network on the local marketDedicate efforts and strategy in cooperation with PR to ensure VIP connectionsSupport the proposal and organization of trunk shows, special displays and eventsContribute to a "top level" customer service to exceed any clientele desire and needContribute to the analysis and the elaboration of sales figures, KPIs and objectivesSupport the execution of action plans based on market calendarSupport the execution of Store' merchandising guidelinesBe aware of the competitive landscape and market trendsDevelop relationships with other FENDI Store Managers to optimize business opportunities and Client experience
Floor ManagementLead by example on the floor, understand the Clients' needs, identify potential areas of improvement, and cultivate a feel for the market trendsEnsure the staff meet all the company standards on appearance, selling ceremony, behavioursEnsure business opportunities are maximized through efficient sales floor management, being a visible presence and support as well as ensuring FENDI standards are achievedProvide consistent and qualitative feedback, coach the team on the spot and coach Managers into coaching their own teamsActively contribute on solving any potential concern and issue with leadership and authority
OperationsIn cooperation with the Operations Manager, ensure policies, standards and FENDI procedures are communicated and implementedMonitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory managementOrganize and implement store rotations, shifts and holidays
Profile10+ years of experience in Fashion/Luxury Sales5+ years of experience in a Managerial roleBachelor's or master's degree preferredExcellent ability in using the MS Office suite, CRM and Retail toolsExcellent communication, interpersonal and networking skillsAbility to generate trust among both co-workers and clientsResults-driven, ability to implement all needed initiatives and demonstrate commercial creativityFluency in English is required