Job Description
GOSP provides shared services to the Group companies, with Head Office in Italy and branches in 7 European countries, a total staff of about 1.000 people.
The Local Network department is responsible for managing and governing local network services at a European level, ensuring operational continuity, compliance with corporate guidelines, and process optimization. The unit interacts with other departments and internal stakeholders to define requirements and implement technological solutions.
The resource will be responsible for the administrative management of contracts related to local network services, project governance, and European budget monitoring. Additionally, they will define guidelines and projects for the delivered services, collaborating with other departments and internal customers to gather requirements and configure the ServiceNow tool sections dedicated to the Local Network area.
Main Tasks
* Administrative management of Local Network department contracts
* Supervision of project governance and delivery processes
* Planning and monitoring of the European budget
* Definition of guidelines and projects for local network services
* Interaction with other departments and internal stakeholders to gather requirements
* Configuration and optimization of ServiceNow tool sections dedicated to service management
* Support for audit and compliance activities
* Issuance of purchase orders to suppliers
Requirements
* Degree in Economics, Management Engineering, Computer Science, or related fields
* 3-5 years of experience in administrative/contract management and IT governance
* Knowledge of IT service management tools (preferably ServiceNow)
* Skills in budgeting and financial analysis
* Fluent English (mandatory), French is a nice-to-have
* Familiarity with international contexts and complex organizational structures
Soft Skills
* Ability to work in a team and in multicultural environments
* Excellent communication and negotiation skills
* Problem‑solving and results‑oriented mindset
* Strong organizational and prioritization skills
* Attitude for cross‑functional collaboration
Notes / Preferences
* Willingness to interact with teams distributed across multiple European countries
* Knowledge of ITIL processes is considered a plus
* Experience in digital transformation projects and process optimization
Company Profile
Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.
GOSP – Generali Operations Service Platform is a joint‑venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1.200 people.
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