Role Purpose: Key accountabilities and decision ownership: - Manage a portfolio of customer both for technical (troubleshooting of complex issues, provide support to other teams on technical issues etc) and managerial aspects (participate in customer-facing meetings, maintain close relationship with customers etc) - Collaborating with Delivery teams, define a framework to safely onboard both third parties and Vodafone’ products subscribed by the customers. - Collaborating with Operations and Help desk structures in managing customer service, incident management granting continuous improvement of the quality of the services. - Control constantly KPIs in order to guaranty the respect of contractual conditions in term of SLA and performance. - Organize and follow Technical service review with customers assigned. - Collaborating with Key Account managers in finding out customer needs and upselling opportunity. Core competencies, knowledge and experience: - Specific Competence in networking element and Protocol and at least 5 years expertise in mpls environment. - Specific competence in cyber security standards and platform. - knowledge of network automation scripting. - Flexible and open-mind attitude toward innovative services and new technologies. Must have technical / professional qualifications: - Must have technical / professional qualifications: - Proven experience in Networking and consistent seniority level in order to manage autonomously the main stakeholders Customers. - Strong knowledge of networking elements and protocols with focus on MPLS, Voice scenario, SDWan. - Basic Knowledge of housing/hosting technologies - Academic Background: Engineering Degree Key performance indicators: - He/she will be responsible for Customer NPS