M-Cube is a leading company in In-Store Digital Engagement solutions, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry .Le informazioni riportate di seguito illustrano i requisiti del ruolo, l'esperienza richiesta ai candidati e le qualifiche associate.M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store.With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors.The jobThe second level Customer Support Specialist actively takes part in client support and product exchange procedures, both over the phone and through e-mail. You must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture" and make improvements. As a Customer Support Specialist, you must also have excellent customer service and communication skills. The second level Customer Support Specialist must also have an in-depth knowledge of software (SCALA, BRIGHT SIGN) and the solutions used.Your responsibilitiesHandling customers inquiries, problems or questions over the phone or through e-mailsHandling product exchange logistics by insuring the shortest possible exchange proceduresUpdating the internal data base with any modifications or changes on the present status of our customersKnowing how to handle customer requests across the board, from the insta...