Overview
F&B supervisor Tenuta Toscana•Montaione (FI), Toscana, Italia
Responsibilities
* Manage and execute service within the assigned section, ensuring a flawless, personalized, and memorable experience for each guest.
* Uphold the service philosophy of Tenuta Toscana by providing tailored recommendations and anticipating guest preferences.
* Coordinate with the culinary team to ensure each course is delivered at the perfect temperature and presented impeccably.
* Enhance the guest experience by offering expert wine pairings and insight into local Tuscan wines.
* Maintain the elegance of the dining environment by ensuring immaculate table settings, proper lighting, and a harmonious atmosphere.
* Lead by example, guiding junior team members and commis with professionalism and grace.
* Mentor new staff, offering hands‑on support and encouraging the development of service skills, product knowledge, and attentiveness to detail.
* Assist in preparing shift schedules, adjusting staffing levels to meet operational demands.
* Ensure the careful handling, maintenance, and proper use of all restaurant equipment, adhering to operational protocols.
* Follow and enforce the HACCP guidelines and internal health and safety standards rigorously.
* Drive the financial performance of the restaurant by upselling signature dishes and wines, while maintaining cost control through waste reduction and portion management.
* Foster a collaborative environment by promoting a culture of respect, excellence, and continuous improvement.
* Exemplify professionalism and discretion in all guest interactions, consistently delivering superior service with attention to detail and a warm, welcoming demeanor.
* Promote the values of Tenuta Toscana by upholding the highest ethical standards, ensuring that all guests are treated with respect and care.
* Maintain the utmost confidentiality in all aspects of the role, including guest preferences, team matters, and any proprietary information regarding the operations of the resort and restaurant.
Qualifications
* Minimum of 3 years in a management role within a luxury hospitality or dining environment, preferably in a 5-star resort or hotel.
* A degree in Hospitality Management or a related field is appreciated.
* Proven experience in leading and motivating a team to deliver exceptional service in a high‑pressure environment.
* In‑depth understanding of dining and wine pairings. Experience with local Tuscan cuisine and wines is highly desirable.
* Strong interpersonal and communication skills, both verbal and written, in English and Italian. A third language would be considered a plus.
* Exceptional time management and organizational skills with the ability to manage multiple tasks simultaneously.
* Willingness to work varied shifts, including evenings, weekends, and holidays as required in the hospitality industry.
* Familiarity with restaurant management software, point‑of‑sale (POS) systems, and general computer programs.
* Impeccable grooming and a professional appearance consistent with a luxury 5‑star environment.
* Full‑time contract in accordance with the Italian Collective Bargaining Agreement (CCNL).
Benefits
* Uniforms and laundry service provided.
* Ongoing training to enhance personal and professional development.
* Accommodation with free Wi‑Fi can be arranged upon request for those coming from outside the area.
This research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.
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