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Head of Service Repairs, Eastern Europe & Mediterranean, Nicosia, Sicily
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Client:
KONE
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c4df7cc6e476
Job Views:
6
Posted:
20.08.2025
Expiry Date:
04.10.2025
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Job Description:
We are seeking an experienced and strategic leader to join our organization as Head of Service Repairs for the Eastern Europe & Mediterranean (EEM) region. In this pivotal role, you will be responsible for developing and implementing comprehensive service strategies across 16 frontline operations within the region. The primary objective is to enhance service offerings, drive transformational change, and create innovative solutions that deliver cost-effective, consistent, and reliable maintenance services to our customers.
Key Responsibilities:
Analyze market data to develop and implement effective service growth strategies across the EEM region
Accelerate digital strategy implementation and process automation to improve operational efficiency
Drive sales performance improvement for service repairs throughout the region
Develop and implement a proactive approach to secure NEB (New Equipment Business) conversions, ensuring zero conversions are lost
Lead efforts to secure and extend the existing maintenance portfolio, optimizing pricing and profitability of customer accounts
Create targeted sales campaigns that effectively leverage customer data and repair history
Build commercial models focused on proactive lead generation
Develop and enhance sales support tools and lead generation systems
Shape pricing strategy and ensure profitability across the regional Service sector
Design and lead sales campaigns that leverage customer collaboration history and service data
Build commercial models focused on proactive lead generation
Develop tools and solutions that support sales and lead generation efforts
Build and implement strategies focused on growing service sales and enhancing customer experience
Champion preventive maintenance as a key factor in driving customer satisfaction
Drive transformational initiatives that enhance service delivery capabilities
Create collaboration frameworks to optimize cross-functional efforts in serving our customers
5+ years of experience in service operations management, systems, or related technical field
Proven track record of developing and implementing successful service strategies
Experience managing teams across multiple locations or countries
Strong skills in market analysis and data-driven strategy creation
Solid understanding of pricing, customer lifecycle, and lead generation models
Ability to manage cross-functional projects and align different teams toward a common goal
Passion for innovation, automation, and digital transformation
Fluent English – both written and spoken – is required to operate in an international environment
What We Offer:
A role with real impact on the development of a core business area
An international and dynamic working environment
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