At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide. We are now looking for a L&OD Service Instructional Content Designer t o join our team in Bologna, Italy. By identifying target audience's training needs and learning objectives, the L&D Instructional Designer creates and implements the learning path by designing documentation and multi-media content, also providing exercises and activities that enhance the students' learning process. Your main responsibilities as a L&OD Service Instructional Content Designer will be: - Develop learning objectives to include audience, behavior, conditions, and standards; - Build assessments as needed to support learning objectives; - Develop and deliver progress reports, proposals, requirements documentation, - and presentations; - Maintain training content integrity, update existing course material; - Adhere to deadlines, project commitments and deliverables; - Define project scope, goals and deliverables; - Plan and schedule project timelines; - Identify and manage project dependencies; - Participate in review cycles; - Build, develop, and grow any business relationships vital to the success of the project; - Participate in unconventional educational activities (outdoor etc). - Due to the need for close coordination with the central Academy Team, the resource should be based in Castel Guelfo di Bologna - Italy. Travelling may occur. _In order to be successful in this role, you will need to have: _ - Bachelor’s degree in electrical/electrotechnical Engineering or diploma / secondary school; - Minimum 2 years’ experience in curriculum development and training delivery, preferable is service context; - Ability to analyse, communicate, and shift priorities to manage business needs; - Naturally creative and imaginative, strong problem-solving ability; - Demonstrate the ability to breakdown and deliver a complex message to a variety of audiences; - Strong interviewing techniques; - Learning Management System experience required. Nice to have: - Software Knowledge: Macromedia E-Learning Suite, Microsoft Office, Adobe Creative Suite, Articulate Storyline. What competencies we value: - Customer oriented; - Ability to deal with all levels of internal and external stakeholders; - Flexible in terms on activities, planning and timing; - Autonomy and self-organized; - Strong verbal and written communication skills; - Organized and self-motivated.