Ph3Position /h3 pJob ID: | Amazon (China) Holding Company Limited /p h3Overview /h3 pAmazon.com operates in a virtual, global eCommerce environment without boundaries and operates a diverse set of businesses, including Retail, third‑party marketplaces, eCommerce platforms, and web services for developers. /p pAmazon’s Global Stores (GS) provide customers access to Amazon’s worldwide selection with a localized search and browse experience, convenient local payment options, end‑to‑end delivery solutions, and access to native customer service on the local Amazon marketplace. GS simplifies the cross‑border shopping process by clearing customs on the customer’s behalf and guarantees that the customer will not have to pay any additional duties and import fees beyond what is shown at checkout. The RBS AGS team shares GS’s vision to empower customers to “Stay Local, Shop Global” with an objective to improve GS customer experience and maximize the revenue potential of GS ASINs by fixing cross‑listing, buyability, discoverability, and detail‑page conversion defects at scale. /p h3Key Responsibilities /h3 ul liAct as an SME of RBS AGS, working as an expert to cooperate with various Amazon teams and drive implementation of programs that enhance customer experience and contribute to business growth. /li liForecast, plan, implement, and control the progress of programs to ensure successful delivery and achievement of goals. /li /ul h3Key Performance Areas /h3 ul liOwn BU‑level goals and work with various teams to drive continuous improvement towards the goals. /li liDive deep, find root causes, and build solutions. /li liEliminate defects by engaging with upstream teams for solution updates. /li liConsider scalability in solution building. /li liBe creative with new initiatives. /li liEngage stakeholders. /li /ul h3Basic Qualifications /h3 ul li2+ years of program or project management experience. /li liExperience interpreting data and making business recommendations. /li liExperience using data to influence business decisions. /li liExperience working in international cross‑functional teams. /li liKnowledge of customer experience, listening to customers’ voices, and working backwards to improve business processes and operations. /li liLanguage skill: English can be used as a working language. /li /ul h3Preferred Qualifications /h3 ul liExperience in advanced SQL, Python, and Tableau. /li liExperience in back‑office operations, escalation management, and troubleshooting environments. /li liExperience developing SOPs to build mechanisms for complex working processes. /li liExperience in e‑commerce product listing and catalog management. /li liExperience handling projects using Six Sigma or Lean processes. /li liKnowledge of e‑commerce search algorithms, including ranking mechanisms, product discoverability, and search optimization techniques. /li /ul pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr