Sales Force Automation (SFA) Analyst
Scopra esattamente quali competenze, esperienze e qualifiche sono necessarie per avere successo in questo ruolo prima di candidarsi.
Location:
Italy (Hybrid / Local Market Based)
We are looking for a proactive and delivery-oriented
Sales Force Automation (SFA) Analyst
to join our commercial technology team. This role will actively support multi-country SFA rollout projects, working closely with global and local business stakeholders to ensure smooth deployment, adoption, and stabilization of SFA solutions.
Qualifications:
Bachelor’s degree in Information Systems, Engineering, Business, or a related field
Minimum
3 years of experience
in SFA, CRM, or commercial IT solutions (FMCG experience is a strong plus)
Hands-on experience supporting or delivering
rollout projects
across multiple countries or business units
Strong understanding of
field sales processes
(route planning, visit execution, orders, promotions, KPIs)
Experience working with vendors and global IT teams
Strong analytical, problem-solving, and documentation skills
Excellent communication and stakeholder management skills
Ability to work in a fast-paced, multi-cultural, and matrix organization
Proficiency
in English (written & verbal)
; local language is a plus
Responsibilities:
Actively support
SFA rollout activities
across Italy, Spain and Portugal
Gather, clarify, and document business requirements from local sales teams
Support configuration, testing (UAT), and deployment of SFA functionalities
Coordinate with global product teams, implementation partners, and local IT
Support data validation, master data readiness, and migration activities
Assist with user training materials, rollout communications, and go-live support
Provide post go-live support during hypercare and stabilization phases
Track issues, risks, and dependencies, ensuring timely resolution and escalation
Ensure alignment with global SFA standards while addressing local market needs
iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.
Visit us at
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iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. xlwpduy In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.