Job Overview:
Borgo Lifestyle Group is a dynamic, fast-growing company with a solid international presence in the luxury lifestyle industry.
Our growth is driven by enthusiasm and creativity together with a continued strive for excellence and we are seeking like-minded people to join us in our great work environment.
Are you a natural host with a passion for wellness, beauty, and meaningful guest connections?
Join the team behind the internationally award-winning spa at Borgo Santo Pietro, a luxurious Tuscan sanctuary set within 300 acres of organic farmland.
Our flagship spa is also home to Seed to Skin Tuscany, a signature skincare line that blends natural ingredients with advanced molecular science to unlock the true power of nature.
At Borgo Santo Pietro, every detail is thoughtfully curated to create a holistic luxury experience — from our world-class spa and healing herbal gardens to refined accommodations and Michelin-starred dining.
Guests are welcomed into a serene home spa environment where well-being, nature, and personalized care are at the heart of every journey.
We are seeking a Spa Receptionist with a warm, professional presence, excellent communication skills, and a genuine interest in wellness to become a key point of connection for our guests.
Responsibilities and Duties:
Welcome guests with warmth and professionalism, creating a seamless and personalized spa journey from arrival to departure.
Manage spa bookings, schedules, and guest inquiries efficiently, both in person and digitally.
Act as an ambassador for the spa and Seed to Skin Tuscany, confidently presenting treatments, rituals, and skincare products.
Actively drive sales, identifying guest needs and recommending treatments and Seed to Skin products in a natural, refined, and guest-focused manner.
Collaborate closely with therapists and the spa team to ensure smooth daily operations.
Uphold impeccable luxury standards, maintaining a calm, organized, and refined reception environment.
Who you are:
Previous experience in a spa within a luxury hospitality environment is highly desirable.
Excellent verbal and interpersonal skills, with a natural ability to connect with guests.
Confidence and enthusiasm for sales, with the ability to translate product knowledge into meaningful guest recommendations.
A genuine appreciation for holistic well-being, beauty, and the brand philosophy.
Fluency in both English and Italian is required to serve an international clientele.
A strong focus on guest satisfaction, anticipating needs and ensuring a memorable experience.