The IT Desktop Support Engineer is responsible for providing technical assistance and support to end‑users for hardware, software, and network‑related issues. The role ensures all workstations, peripherals, and applications operate efficiently and securely to support daily business operations. Key Responsibilities
Provide
first-line and second-line technical support
for desktops, laptops, printers, mobile devices, and related peripherals. Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard business applications. Manage and support
user accounts, permissions, and passwords
through Active Directory, Microsoft 365, or equivalent systems. Respond to and resolve incidents logged via
ticketing systems
(e.g., ServiceNow, Jira, Zendesk). Maintain and update
IT asset inventory
(hardware/software tracking). Ensure
system updates, antivirus, and patches
are regularly applied. Support
network connectivity issues, including Wi‑Fi, VPN, and LAN/WAN troubleshooting. Assist in
hardware setup, imaging, and deployment
for new employees. Provide
remote desktop support
for off‑site or hybrid users. Document procedures, incident resolutions, and user guides. Collaborate with other IT teams for
escalations and project support. Required Skills & Qualifications
Bachelor’s degree in
Computer Science, Information Technology, or a related field (or equivalent experience). 1–3 years
of experience in desktop or technical support roles. Strong knowledge of
Windows 10/11, macOS, Microsoft Office 365, and common business applications. Basic understanding of
networking concepts
(TCP/IP, DNS, DHCP, VPN). Experience with
Active Directory, Group Policy, and remote management tools. Excellent
problem‑solving, communication, and customer service
skills. Ability to work independently and manage multiple priorities. Preferred Qualifications
IT certifications such as
CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. Experience with
ITIL service management
processes. Familiarity with
endpoint management tools
(e.g., SCCM, Intune, JAMF). Seniority Level
Associate Employment Type
Part‑time Job Function
Information Technology Industries
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