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STUDENT ACCOUNTING ADVISOR
Position Details
Job Title: STUDENT ACCOUNTING ADVISOR
Position Number: 8100028
Work Modality: Fully In-Person
Job Category: University Staff
Job Type: Full-Time
FLSA Status: Non-Exempt
Department: Office of the Bursar
Location: Rogers Park-Lake Shore Campus, Office of the Bursar (04501A)
Duties and Responsibilities
Provides prompt and courteous customer service to all students seeking assistance in writing, via e‑mail, in person and by telephone. This includes answering questions about and providing guidance on student account issues, payment arrangements.
Analyzes assigned accounts and conducts other research as necessary to respond to inquiries and resolve discrepancies; identifies problems or errors in accounts; determines appropriate corrective actions within established guidelines and refers for action as appropriate.
Clearly understands policies and procedures, both financial and, where pertinent to the functions of the Office of the Bursar, academic, of the University in order to provide information to students; remains in contact with appropriate University department for up-to‑date information.
Processes various accounting and student service documents including, but not limited to, those related to payment plans, student account refunds, insurance billing, and third‑party contracts ensuring actions are in accordance with established guidelines.
Provides assistance as needed at alternative campus locations.
Actively mails letters, sends e‑mails and makes phone calls for past due accounts in an attempt to collect monies owed to Loyola.
Advises borrowers on the issues of deferments, forbearances, Perkins loan reconciliation, payment, repayment agreements and credit bureau reporting.
Counsels students on loan and federal consolidation options.
Actively works with outside collection agencies in an effort to collect balance due.
Ensures all employees are properly recognized on their work anniversaries and birthdays.
Performs other related duties and projects as assigned by the Manager.
Minimum Education and/or Work Experience
Associate’s Degree supplemented with 0–1 year of related experience; or an equivalent combination of education and experience.
Qualifications
Education/Experience: Accounting or other business field experience preferred and minimum six months of customer service experience required; Bachelor’s degree preferred.
Language Ability: Ability to read, write, and comprehend basic instructions, short correspondence, and memos. Excellent verbal and diplomatic skills are critical.
Math Ability: Basic math skills. Ability to compute rate, ratio, and percent.
Computer Skills: Ability to use MS Office, e‑mail and other office automation systems.
Supervisory Responsibilities: No.
Salary
Maximum hourly rate: $26.40 per hour. Minimum hourly rate: $21.30 per hour.
Special Instructions to Applicants
As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our /mission/. For information about the university’s focus on transformative education, they should consult our /transformativeed.
Equal Opportunity Employment
Loyola University Chicago adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University’s Nondiscrimination Policy.
About Loyola University Chicago
Founded in 1870, Loyola University Chicago is one of the nation’s largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes –including Business, Law, Medicine, Nursing, and Health Sciences—Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation’s top universities by U.S. News & World Report, Loyola is a STARS Gold‑rated institution that is ranked as one of the country’s most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.
Applicant Documents
Required Documents
Resume
Cover Letter/Letter of Application
Loyola University Chicago | Information: (773) 508-6000
1032 W Sheridan Rd | Chicago, IL | 60660
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