About UsPalazzi Agency by Chabé is part of theChabé Group, the European leader inchauffeured transportation servicesfor a luxury clientele.
Headquartered in Paris, the Group has a strong and established presence across Europe and the Middle East.
The Position
To support our growth and development in Italy, we are looking for anOperations Managerwith strong leadership skills and proven experience in managing operations within booking centers, client relations, logistics, or similar departments.
The selected candidate will be responsible forleading the operations department and the reservations & client relations office(Front Office/Entertainment), ensuring the highest service standards and the adoption of innovative processes and tools.
The role includesdirect management of a team of approximately 15 people.
Main Responsibilities
Manage and coordinate the Dispatch and Front Office departments, ensuring outstanding performance and world-class customer service.
Define, implement, and optimize operational processes while continuously monitoring key KPIs (productivity, response time, conversion rate, etc.).
Introduce and oversee new technologies (ticketing systems, digital tools, artificial intelligence, etc.) to support operations and customer service.
Develop and strengthen synergies between the Rome (HQ) and Milan offices, promoting an integrated and collaborative approach.
Participate in the design and implementation of a night shift to ensure service continuity and quality.
Monitor client satisfaction and handle any issues or complaints effectively.
Foster a motivating work environment by managing and developing teams through leadership, coaching, and ongoing training.
Work closely with the Operations Director and the international management team of the Chabé Group.
Profile Requirements
Minimum 5 years of experience in similar roles (booking centers, logistics, operations), ideally within the hospitality, luxury, or premium service sectors.
Strong leadership attitude with a proven ability to manage and develop teams.
Experience in implementing and monitoring operational processes and KPIs.
Technological proficiency and openness to digital innovation.
Excellent interpersonal and organizational skills.
Fluent in written and spokenEnglishand Italian, additional languages are a plus.
Previous experience in thehospitality or luxurysector is highly desirable.
Employment Details
Workplace:Rome.
Reports to:Operations Director.
Contract:Permanent position with a compensation package aligned with experience.
Why Join Us
JoiningPalazzi Agency by Chabémeans becoming part of aninternational leader in luxury mobility services, experiencing strong growth in Italy.
This is a unique opportunity to contribute directly to the structuring and expansion of a dynamic, innovative, and excellence-driven organization.