WHAT YOU'LL NEED TO HAVE
- Good knowledge of monitoring Retail logistics performance, how KPIs are build up and how they influence each other.
- Good knowledge of IKEA services trends.
- Ability to work together as a team and to engage your coworkers by creating a passion for your plans and the objectives to achieve.
- Very good relational incisiveness/impact to build trust and communicate in a clear and targeted way with different people in various situations.
- Ability to work through others, set priorities, delegate responsibility and give open and honest feedback.
- Aptitude to renew, improve and to embrace the change.
- Ability to communicate confidently and clearly in English. WHAT YOU'LL BE DOING DAY TO DAY
- Lead the Lean Retaling team and work with the Country Logistics team and the City team, as store business partner, to enable customer order fulfillment, and the highest goods and services available for our customers at all times in all the touchpoints at the lowest possible cost.
- Secure safe, qualitative and on-time picking, packing, return flow tasks, in order to guarantee customers shopping experience through the quality of products and service together, and stock accuracy together with sales location management processes in the warehouse, as prerequisites for a successful service offer. Good synergy with suppliers.
- In synergy with the In Store Supply Leader and the Sales & Supply Support team, secure the correct usage of short-term logistics capacity for outbound in the unit according to service forecasting. This includes space, service agreement with the Transport Service Provider and people as a part of the total home-to-home customer experience.
- Actively contribute to developing the mid-long term scenarios for capacity. Actively contribute to the Unit operational action plan, also considering the city strategy; monitor the Outbound team’s performance in order to take relevant actions to achieve the goals for growth, budget and performance.
- Analyze the return flow and give continuously feedback to the service partner to become more and more effective guaranteeing the best quality in service execution.
- In synergy with Safety & Security team, ensure that the Outbound team works in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment. OUR TEAM WITHIN IKEA We’re the team behind the scenes that make the IKEA products available to the many people. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!