Join to apply for theCustomer Operations Specialistrole atSibill.
Overview
Sibill is the accounting and financial operating system for small and medium businesses (SMBs).
Outdated tools and fragmented data waste entrepreneurs a lot of hours each week — we give this time back by integrating invoicing, payments, treasury, and accounting in one modern platform.
We're backed by top international investors such as Keen Venture Partners (Fiscozen), Founders A/S (Pleo), Exor Ventures (Qonto, Alan), Notion Capital, and most recently Creandum, known for supporting Klarna and Spotify at early stages.
Thousands of entrepreneurs already trust Sibill.
Our goal?
Reach millions.This is just the beginning.
Responsibilities
Providing first-line, high-quality support via chat, calls and email;
Investigating and resolving customer issues quickly and accurately;
Managing incoming tickets, prioritizing and escalating where necessary;
Identifying patterns in user requests to suggest product and process improvements;
Collaborating closely with Customer Success, Product, and Engineering to streamline support operations;
Contributing to the creation and maintenance of internal and external knowledge bases.
Impact
Focus:Reactive and process-driven support
Mission:Ensure customers receive timely help and smooth issue resolution
Core values:Efficiency, precision, ownership of support processes
Skills:Analytical thinking, strong communication, attention to detail, fast troubleshooting
KPIs:First Response Time, Resolution Time, Ticket Backlog, CSAT
Requirements
2–5 years of experience in customer support, operations, or a client-facing role in a SaaS environment;
Strong problem-solving attitude and operational mindset;
Excellent communication in both Italian and English (written and spoken);
Experience using support tools such as Hubspot or similar;
Ability to work cross-functionally and manage multiple priorities in a fast-paced environment;
Data-driven mindset and process-oriented approach.
Offer
Competitive salary: we have a range between *****K € (based on your experience);
Flexible work policy, for this position we ask you to be in the office at least once a week;
Yearly welfare budget.
Selection Process
Interview with Gaia, our HR Manager
Interview with the hiring manager
Interview with a Sibill team member
Interview with one of the CoFounders of Sibill
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
Software Development
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