Ph3We’re hiring: Guest Experience Lead (Puglia, Italy) /h3 pWe’re looking for an exceptional bGuest Experience Lead /b for the 2026 season, to take ownership of how our guests feel, and how our masseria estate looks and lives, every day. /p pThis is bnot a front desk role /b. It’s a super important hospitality position for someone who can make guests feel extremely well cared for everyday. /p h3The role /h3 pbYou will help the guest experience to be the best in Puglia everyday, ensuring: /b /p ul liengage with clients pre-arrival /li liguests feel genuinely welcomed, calm, and well looked after - everyday /li lihelp guests with daily planning for excursions, activities and outings if they wish /li lievery room and space is set beautifully and intentionally /li lithe house, gardens, and shared spaces are always ordered, cared for, and fault-free from a guest’s perspective /li liissues are noticed and resolved before guests ever see them /li /ul pYou’ll work closely with chefs, housekeeping, maintenance, and gardens to ensure everything flows. /p h3Who this is for /h3 p bYou’re likely someone who: /b /p ul lihas strong hospitality instincts and emotional intelligence /li linotices when something is “slightly off” and fixes it /li liunderstands that luxury is about restraint, timing, and thoughtfulness /li lienjoys hosting and takes pride in beautiful, calm environments /li /ul pItalian and English fluency are ESSENTIAL. /p h3What this role is not /h3 ul linot check-in / check-out /li linot transactional upselling /li linot facilities management /li linot reactive firefighting /li /ul pbThis role is proactive hospitality leadership, and place making. /b /p h3Location /h3 pMasseria Petrarolo near Monopoli Masseria Pistola, near Alberobello, Puglia /p ul li Interested? Please apply with a short note and CV. /li /ul /p #J-18808-Ljbffr