Overview
Experteer OverviewIn this role you will provide frontline IT support for the Scottsdale office and coordinate with the global IT team. You will ensure smooth day-to-day operations and optimize technology for all users, including executives. You’ll troubleshoot Apple and Microsoft environments, support meeting room tech, and manage onboarding/offboarding workflows. You will work closely with local leadership and external IT partners to maintain secure, reliable IT services. This is an in-office position offering a direct impact on office productivity and user experience, with opportunities to contribute to broader IT initiatives.
Responsibilities
* Provide first-level IT support for Apple and Microsoft hardware/OS, software, network and collaboration tools in the Scottsdale office
* Serve as on-site liaison between employees and global IT or local IT partners
* Diagnose issues, identify root causes, and implement effective solutions
* Deploy and maintain workstations, monitors, and peripherals
* Set up and test meeting room technology (Teams Rooms, A/V equipment)
* Assist with onboarding and offboarding, including device provisioning and account setup
* Follow IT security, access control, and asset management procedures
* Support local IT and office technology projects as needed
* Coordinate facilities and maintenance requests
Qualifications
* 4+ years in an IT support role
* Experience supporting Apple and Microsoft environments (Microsoft 365, Teams, Outlook, SharePoint)
* Proactive approach to technology optimization
* Ability to build strong relationships across all levels, including executives
* Experience supporting mixed-device environments (Apple and Windows)
* Strong analytical and troubleshooting skills
* Experience supporting end-user hardware, peripherals, and collaboration tech
* Excellent communication and problem-solving skills; ability to explain tech in simple terms
* Reliable, organized, and proactive with a customer service mindset
* Ability to work independently and collaboratively
Benefits
* Competitive base salaries
* Paid vacation days and sick days
* Share Appreciation Rights program
* Hotel and travel discounts
* Comprehensive benefits with cost-sharing
* 401K Matching program
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