Overview Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You\ 'll play a pivotal role in maintaining the heartbeat of the world\ 's most innovative technologyplatform, ensuring seamless data center operations that power millions of businesses and services worldwide. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We\ 're the people who keep the cloud running and support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You\ 'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You\ 'll collaborate with people across AWS to deliver high standards for safety and security while providing capacity at the lowest possible cost for our customers. You\ 'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Note: Amazon does not sponsor for immigration for this role. Lump sum stipends may be provided to eligible candidates who relocate. Key responsibilities Perform server rack installations, hardware break-fix on various components, troubleshoot network issues, respond to operational incidents affecting service availability, and carry out routine network, server hardware, and operating system repairs to contribute to AWS service availability Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors Perform on-call duties and participate in scheduled maintenance and change management activities Contribute to documentation and process improvement initiatives based on analysis of operational issues Help interview, train and onboard new team members Physical Requirements Lifting and moving material up to 40 pounds Working in cramped and/or elevated locations Bending, lifting, stretching, and reaching Standing and walking for up to 8+ hours a day Ascending and descending ladders, stairs, and gangways safely Work environment Work in an industrial environment Shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts) Role may be assigned to a facility still under development and may require travel to established locations for training until the site becomes fully operational Essential Requirements Ability to travel to or commute between data center locations as needed Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational Travel frequency will vary based on business needs and facility status Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. A day in the life Take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution Demonstrate strong troubleshooting and problem-solving aptitude Address root causes and understand broader context Maintain SLAs through proactive issue detection and reporting Be proactive and capable of acting in the absence of direction Improve effectiveness through process innovation You will be required to work shift work that includes days/nights/weekends/holidays. Team culture and qualifications We value diverse experiences and encourage candidates to apply even if you do not meet all preferred qualifications. If your career is just starting or you\ 're exploring nontraditionalpaths, consider applying. Basic Qualifications Work flexible schedules including weekends, nights, and holidays 18+ months of computer/server hardware troubleshooting or related IT experience 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair) Preferred Qualifications Experience in a data center or other critical environment Bachelor\ 's degree or equivalent professional/military IT experience (e.G., computer science, network engineering) Industry-standard certifications (CompTIA, CCENT, Network+) Understanding of Linux or similar operating systems Behavioral interviewing and hiring experience Experience training and onboarding new team members Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you need a workplace accommodation during the application and hiring process, including interview or onboarding support, please visit for more information. If the country/region you\ 're applying in isn\'t listed, please contact your Recruiting Partner. The base salary range is listed below. Your Amazon package will include sign-on payments and RSUs. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at Important notes USA, MS, Canton - 26.00 - 47.00 USD hourly Posted: January 13, 2026 (Updated 5 minutes ago) Posted: January 7, 2026 (Updated 23 minutes ago) Posted: October 7, 2025 (Updated 35 minutes ago) Posted: October 2, 2025 (Updated 35 minutes ago) Posted: October 15, 2025 (Updated 35 minutes ago) Share this job Important FAQs for current Government employees. Before proceeding, review the FAQs at Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr