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(senior) customer success manager italy

Piacenza
Contratto a tempo indeterminato
JR Italy
Pubblicato il 14 giugno
Descrizione

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Job Reference:

3147576622643675136337132

Job Views:

2

Posted:

26.05.2025

Expiry Date:

10.07.2025

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Job Description:

Your mission

* You are responsible for our Italian customers and manage all communication .
* You introduce innovative payment processes for car dealer groups and other industries.
* You are responsible for training operational managers (remotely/on-site) on product usage .
* You identify potential obstacles in the onboarding process and work with customers and colleagues to resolve them.
* You handle upgrades of our solutions for existing clients.
* You help to improve our product and processes through close customer contact.

Your profile

* You have at least 5 years of experience in digital (multi) project management, with proven successful projects.
* You work in a structured and organized manner, even under stress, managing multiple tasks effectively.
* You communicate clearly and confidently at C-level, even in tense situations.
* You are willing to travel to customer sites.
* You are native or bilingual in Italian, fluent in business English, and eager to work in a fast-paced environment.
* Experience in automotive or software sectors is a plus but not required.

Why us?

* Be part of one of Europe's most exciting FinTech scale-ups.
* Benefit from extensive training and development opportunities.
* Join an open, transparent corporate culture where your ideas are valued.
* Possibility of remote work.
* Enjoy monthly team events focused on team spirit and fun.

About Us

We, Aufinity, are a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. Since 2018, with bezahl.de, we offer an all-in-one digital payment platform for automotive trade, helping customers streamline payment processes, save time and costs, and enable fully digital payment options including large-sum transactions.

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