SWB Operator (Switchboard Operator) In the role of SWB Operator at Grand Hotel Timeo, a Belmond Hotel, you will be the central communication hub of our iconic property. You will be an essential part of the Front Office team, responsible for handling all internal and external calls with the utmost courtesy and efficiency, ensuring all guest and colleague requests are directed flawlessly. If you have a passion for service and exceptional communication skills, this is your moment. Primary Responsibilities Include Answering all internal and external telephone calls promptly and professionally, adhering to Belmond standards. Directing calls accurately to guest rooms, departments, and colleagues. Managing guest requests (e.g., wake-up calls, room service inquiries, housekeeping requests) and logging them in the appropriate system. Acting as a communication hub during any emergency or critical situation. Assisting with administrative tasks and providing support to the Front Office team as needed. Maintaining an up-to-date knowledge of all hotel services and local information. Requirements What You Bring: Previous experience as a Switchboard Operator or in a guest-facing hotel role (Front Desk, Reservations). Exceptional telephone etiquette and a clear, professional speaking voice. Excellent communication and interpersonal skills. Ability to handle high-pressure situations calmly and effectively. Fluent in Italian and English (both written and spoken). Additional languages are a plus. Proficiency with hotel systems (PMS, PABX) and strong multitasking abilities. Benefits What We Offer: At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: Monthly allowance. Team social events. Meals provided at our staff canteen during working hours. A unique opportunity to gain experience in a world-class luxury environment. Participation in the hotel's training and development programs. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. About Us Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings. The Belmond & LVMH Family Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.