HCL We are a $13 billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments — no matter how big or small — can be traced back to an idea’s single spark. It’s that spark — that inner drive — that sets our people apart from our competitors. It enables us not just to pull off game-changing feats but also to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more, and ultimately, be more fulfilled. Note: Candidates must be eligible to work in Italy Fluent in Italian and English. Job Summary: The Junior Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve hardware, software, and application issues in a ticketing system. The candidate will facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The role involves fault diagnosis and resolution, supporting core operating systems and applications, with an ideal candidate having 1-2 years of Windows Desktop support experience. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with third-party vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications. Support Mac operating systems for Apple PC users. Install, upgrade, support, and troubleshoot printers and hardware. Perform general preventative maintenance on computers, laptops, printers. Perform remedial repairs on desktops, laptops, printers, and peripherals. Use diagnostic tools to troubleshoot network and hardware/software problems. Have basic knowledge of networks, servers, A/V, smart devices, and telecoms. Work in a project-based environment requiring flexibility and teamwork. Candidate Minimum Qualifications and Skills Bachelor’s Degree or equivalent in Computer Science or related field. CompTIA A, MCP, or equivalent experience. At least 18 months of IT experience. Experience with Windows 7-10, Active Directory, GPOs, MS Office 365, hardware troubleshooting, enterprise antivirus, helpdesk systems. Knowledge of mobile device management for iOS and Android, enterprise encryption, and Windows PC/laptop management. Strong analytical, troubleshooting, and problem-solving skills. Ability to multi-task, prioritize, and meet SLAs. Excellent communication and customer service skills. Flexible and adaptable to industry changes. Willing to work off-hours and weekends as needed. The role also involves mentoring technicians and supporting Tier 2 technicians in ticket resolution. Language Skills: Technical English (written and spoken) Fluent Italian Benefits We offer a supportive, diverse, and global team environment, with competitive compensation, up to 20 days’ vacation, various insurances, and opportunities for growth and involvement in exciting projects. We focus on Total Wellbeing and encourage participation in initiatives like CSR, Diversity, Women Connect, and engagement programs. For more information, visit – www.hcltech.com Additional Notes: We support diversity and inclusion and are an equal opportunity employer. Candidates with a valid disability certificate are encouraged to apply and inform us during the process. J-18808-Ljbffr