PpbClient Success Executive – HCL Digital Experience (DX) /b /p h3Role Overview /h3 pThe bClient Success Executive (CSE) /b plays a pivotal role in ensuring HCL DX customers achieve their strategic goals and realize the full value of their investment. Acting as a btrusted advisor and advocate /b, the CSE will engage customers throughout their lifecycle—driving adoption, delivering measurable business outcomes, and fostering long-term partnerships. /p pThis role demands a blend of bcustomer relationship management, strategic thinking, and technical understanding /b of digital experience platforms. The ideal candidate has b5–10 years of experience /b in customer-facing roles, ideally within enterprise software or with prior exposure to bHCL DX (formerly IBM WebSphere Portal/DX) /b. /p h3Key Responsibilities /h3 h31. Customer Engagement Relationship Management /h3 ul liServe as the primary point of contact and trusted advisor for assigned HCL DX customers. /li liUnderstand customer business objectives and align HCL DX solutions to deliver measurable outcomes. /li liBuild and maintain strong, long-term relationships with key stakeholders. /li liEstablish structured communication and feedback mechanisms to proactively address customer needs. /li /ul h32. Onboarding Adoption /h3 ul liLead customers through onboarding, ensuring a smooth implementation and early adoption of HCL DX. /li liFacilitate enablement sessions and guide customers toward achieving their initial success milestones. /li liMonitor adoption progress and identify opportunities to accelerate time-to-value. /li /ul h33. Value Realization Expansion /h3 ul liConduct value assessments to demonstrate how HCL DX drives customer success. /li liIdentify and promote additional use cases and advanced HCL DX capabilities. /li liCollaborate with customers to expand platform usage and adoption. /li /ul h34. Proactive Support Customer Health /h3 ul liContinuously monitor customer health metrics to identify risks or potential challenges. /li liIntervene proactively to resolve issues and ensure a positive customer experience. /li liPartner with internal support teams to provide timely solutions and guidance. /li /ul h35. Customer Success Planning /h3 ul liDevelop and execute bCustomer Success Plans /b that define objectives, milestones, and engagement strategies. /li liSegment customers and tailor success plays for high-touch accounts. /li liDeliver customer success presentations and utilization reports to highlight value achieved. /li /ul h36. Cross-Functional Collaboration /h3 ul liWork closely with bSales, Product Management, and Support /b teams to drive customer satisfaction. /li liShare insights and feedback to inform product development and roadmap planning. /li liParticipate in quarterly reviews with Customer Success leadership to assess progress and refine strategies. /li /ul h37. Renewal Growth /h3 ul liDrive customer retention by fostering long-term relationships focused on value, not just renewal. /li liIdentify upsell and cross-sell opportunities that align with customer goals. /li liContribute to renewal and expansion targets by reinforcing HCL DX’s business impact. /li /ul h38. Digital Experience Expertise /h3 ul liMaintain a deep understanding of HCL DX capabilities—content creation, APIs, cloud deployment, and security. /li liAdvise customers on leveraging DX for initiatives such as modernization, migration to cloud-native environments, and user engagement optimization. /li liStay updated on product updates, new features, and best practices. /li /ul h3Qualifications /h3 ul li5–10 years of experience in bCustomer Success, Account Management, or Consulting /b roles. /li liStrong background in bDigital Experience platforms /b or bEnterprise Software solutions /b. /li liProven ability to engage senior stakeholders and drive measurable outcomes. /li liExcellent communication, presentation, and problem-solving skills. /li liFamiliarity with bHCL DX /b or bIBM WebSphere Portal/DX /b is highly preferred. /li /ul /p #J-18808-Ljbffr