PpCompany Description /p pAbout Orient Express /p pbAbout Orient Express Venezia at Palazzo Donà Giovannelli /b /p pOrient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. /p pVenice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026. /p pbJob Description /b /p pAs a Special Events Manager, you will be responsible for orchestrating exceptional meetings, conferences, and social functions that reflect the prestige and elegance of our hotel. From the first client inquiry to the final guest farewell, you will ensure every detail is flawlessly executed, exceeding expectations and creating memorable experiences. This role requires a balance of strategic planning, operational excellence, and refined guest service, delivered with the discretion and sophistication expected in a luxury environment. /p h3Key Responsibilities /h3 h3Client Engagement Planning /h3 ul liServe as the primary liaison for clients, from contract handover through event completion. /li liBuild strong, long‑term relationships with corporate clients, event planners, and private hosts. /li liConduct venue tours, craft detailed proposals, and tailor event concepts to reflect each client’s vision. /li liAnticipate guest needs and adapt services to deliver truly bespoke experiences. /li /ul h3Event Operations /h3 ul liOversee daily operations of all events, ensuring set‑ups, service, and timelines meet luxury standards. /li liLead pre‑service briefings and coordinate with Sales, Culinary, Stewarding, Housekeeping, and AV teams. /li liMonitor floor plans and Banquet Event Orders, ensuring flawless execution and seamless communication. /li liMaintain an active presence during events, addressing client requests and resolving issues swiftly. /li /ul h3Leadership Team Development /h3 ul liLead, motivate, and mentor event staff to deliver service excellence with grace and precision. /li liFoster a culture of creativity, accountability, and continuous improvement. /li liEnsure staff are equipped with proper training, uniforms, and resources, upholding the highest presentation standards. /li /ul h3Financial Strategic Management /h3 ul liManage event budgets, costs, and billing with accuracy and transparency. /li liSupport sales initiatives by identifying upselling opportunities and promoting hotel event offerings. /li liMonitor staffing levels to ensure both guest satisfaction and operational efficiency. /li /ul h3Health, Safety Compliance /h3 ul liEnsure strict adherence to food hygiene, health, and safety standards. /li liAnticipate potential hazards, implementing proactive measures for guest and staff safety. /li liStay informed on industry trends, technologies, and best practices, incorporating them into service delivery. /li /ul h3Qualifications /h3 ul li3–5 years of experience in luxury hotel event management or group coordination. /li liProven expertise in delivering high‑profile meetings, events, and social functions. /li liStrong leadership skills with the ability to inspire and manage diverse teams. /li liExceptional communication, problem‑solving, and organizational abilities. /li liAdvanced knowledge of event management systems (Opera preferred) and Microsoft Office. /li liProfessional appearance, polished demeanor, and the ability to remain composed under pressure. /li liFluency in English and Italian required, additional languages highly valued. /li liPrevious experience within a luxury hotel environment working with LQA, Forbes 5 or equivalent standards. /li liFlexible availability to support a 24‑hour operation when needed. /li /ul h3Additional Information /h3 pA competitive package (base salary and yearly bonus) /p pMedical Insurance, integrating Collective Labor Agreement one and extended to the family /p pTicket Restaurant /p h3Annual leave /h3 pALL - Heartist® Program : Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide. /p pLearning development : Opportunity to develop your talent and grow within your property and across the world! /p pOur commitment to Diversity Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. /p /p #J-18808-Ljbffr